Sep 26, 2022  
2021-2022 Catalog 
    
2021-2022 Catalog [ARCHIVED CATALOG]

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HOSP - 110 Customer Service in Hospitality 2


This course explores customer service in the hospitality industry specifically in the restaurant, hotel, and gaming sectors. This course shows front-line service providers how to solve customer problems by building rapport, asking questions, using active listening skills and meetings needs in ways that make sure every customer has an excellent experience. Upon completion, students should be able to demonstrate the ability to handle customer relations.



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